FAQ
Frequently Asked Questions
Ordering & Shipping
Where do you ship?
We ship nationwide throughout the United States from our location in Cape Girardeau, Missouri. At this time, we do not offer international shipping.
What are your shipping costs?
- Orders under $80: $8 flat rate shipping
- Orders $80 and over: FREE shipping
- Subscriptions $50+: FREE shipping on every delivery
How long will it take to receive my order?
We carefully package and ship your order within 2-3 business days. Once shipped via USPS Standard, delivery typically takes 3-7 business days depending on your location. Please allow 5-10 business days total from order to delivery.
Do you offer expedited shipping?
At this time, we offer standard USPS shipping. If you have a special circumstance or need rush delivery, please contact us and we'll do our best to accommodate you.
How will I know when my order ships?
You'll receive a shipping confirmation email with tracking information as soon as your order leaves our facility.
Product Quality & Freshness
How fresh is your coffee?
We order our coffee in small batches from our trusted roaster to ensure the best possible freshness while maintaining immediate availability. We never let coffee sit on a shelf for months—when you order from us, you're getting coffee that's been roasted recently and stored properly.
What if an item shows as "unavailable"?
Occasionally, popular items sell out faster than we anticipate (which is a wonderful problem to have!). When this happens, we re-order immediately. Depending on our roaster's schedule, this may add 1-2 weeks to your delivery time. We'll always communicate with you if there's any delay.
How should I store my coffee and tea?
Coffee: Store in an airtight container in a cool, dry place away from direct sunlight. Avoid refrigerating or freezing, as moisture can affect flavor. Whole beans stay fresh longer than ground coffee.
Tea: Keep in a sealed container away from heat, light, and moisture. Properly stored tea can maintain quality for 6-12 months.
What's the difference between whole bean, drip grind, Perfect Pot, and K-Cups?
- Whole Bean (12oz bags): Coffee beans in their whole form—you grind them fresh at home for maximum flavor and aroma
- Drip Grind: Pre-ground coffee ready for your standard drip coffee maker
- Perfect Pot: Single-serve pouches that make one perfect pot of coffee (typically 8-12 cups)
- K-Cups: Single-serve pods compatible with Keurig and similar machines
Returns, Exchanges & Damaged Items
What is your return policy?
Due to the nature of food and beverage products, we do not accept returns or exchanges on opened items. However, your satisfaction matters to us—if you're unhappy with your purchase for any reason, please contact us and we'll work with you to make it right.
What if my order arrives damaged or defective?
We take great care in packaging, but sometimes things happen in transit. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the damage. We'll replace the item or issue a refund promptly—whichever you prefer.
My coffee doesn't taste right. What should I do?
Coffee flavor can be affected by brewing method, water quality, and storage. If you believe there's an issue with the product itself (not just personal preference), please reach out to us. We stand behind our quality and want you to love every cup.
Subscriptions
Do you offer coffee subscriptions?
Yes! We're excited to offer subscriptions so you never run out of your favorite Mercy in the Morning® coffee. Choose your products, select your delivery frequency, and enjoy free shipping on all subscription orders of $50 or more.
Learn More About Subscriptions →
Can I pause or cancel my subscription?
Absolutely. You're in control. You can pause, skip a delivery, change your products, or cancel your subscription at any time through your account or by contacting us.
Gift Giving
Do you offer gift wrapping or gift boxes?
Yes! We've created beautifully packaged gift boxes that include a thoughtful selection of our coffees, teas, and treats. These make perfect gifts for any occasion. Browse our gift options or contact us for custom gift boxes.
Can I include a gift message?
Yes! During checkout, there's a space to add a personalized gift message. We'll include it with your order at no extra charge.
Can I ship directly to someone as a gift?
Absolutely! Just enter their shipping address at checkout, and we'll send it directly to them with your gift message included.
About Our Products
Are your products kosher, organic, or fair trade?
Our product certifications vary by item. If you have specific dietary requirements or certifications you're looking for, please contact us and we'll provide detailed information about specific products.
Do your coffees contain allergens?
Our coffees are naturally free from common allergens. However, they are processed in facilities that may handle nuts and other allergens. Our granola contains specific allergens listed on each product page—please review carefully if you have severe allergies.
Are your flavored coffees naturally or artificially flavored?
Our flavored coffees use high-quality flavorings that vary by blend. If you have concerns about specific ingredients, please reach out and we'll provide detailed information about any product.
Wholesale & Fundraising
Can churches or organizations use your products for fundraising?
Yes! We love partnering with churches, ministries, and faith-based organizations. Mercy in the Morning® is an excellent fundraising opportunity, and we're happy to work with you on pricing, quantities, and even helping you learn how to incorporate prayer into your fundraising efforts.
Learn More About Fundraising & Wholesale →
Do you offer bulk or wholesale pricing?
Yes, we offer wholesale pricing for qualified organizations and businesses. Contact us to discuss your needs and we'll create a custom solution.
About Mercy in the Morning®
Is Mercy in the Morning® a Christian company?
Yes. Mercy in the Morning® was born from the Scripture "His mercies are new every morning" (Lamentations 3:22-23). While we welcome customers of all backgrounds who simply love great coffee, our foundation is rooted in faith, and we're passionate about prayer, community, and using this brand to make a meaningful impact.
What does "Good and Perfect Gifts" mean?
Good and Perfect Gifts International is our non-profit ministry that focuses on teaching people how to pray targeted, outward-focused prayers for one another. A portion of the heart of Mercy in the Morning® has always been tied to supporting prayer movements and community.
Who is Jera Lincoln?
Jera Lincoln is the founder of Mercy in the Morning®. After 20+ years of owning and operating gift shops, Jera had a breakthrough moment on her deck one morning—and Mercy in the Morning® was born. She's also the founder of Thankful Sheep® (a lifestyle brand), author of the upcoming book When Silence Breaks, and a speaker passionate about helping people rediscovery their true identity. She is the host of the podcast Trust God and Be Real®, where she encourages others to authentically share what God has done in their life.
